Troubleshooting
TROUBLE SHOOT COMMON COPIER ISSUES
Problem: A paper jam is the most common copy machine error encountered. The reasons for occurrence vary from the wrong paper size to improper paper loading. These issues cause copiers to pull paper through incorrectly, resulting in a jam.
Troubleshooting: Open the copier’s paper trays and remove any jammed paper. Ensure there are no torn pieces left inside. Verify that the paper size settings on the copier match the loaded paper.
Troubleshooting: Check the toner or ink levels; replace or refill if low. Clean the printhead or drum unit. Adjust print quality settings in the copier’s menu.
How do I remove lines or streaks on copies?
Troubleshooting: Inspect the glass or scanner bed for dirt, smudges, or debris. Clean the glass and scanner components. Replace the toner or ink cartridge if necessary.
Troubleshooting: Ensure the copier is connected to the correct network and has a stable connection. Restart the copier and network router if needed. Verify IP settings and network configurations.
Why are multiple copies being produced for a single print Job?
Troubleshooting: Check the print settings on the computer sending the job. Ensure it’s not set to produce multiple copies. Reset the print job on the computer and try again.
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